Shipping & Delivery
These are our member's most frequently asked questions. If your question is not addressed in an answer below, please contact us by phone toll-free at (800)-842-4050, Monday through Friday 8 am to 11 pm Eastern or Saturday and Sunday from 8 am to 8 pm Eastern, or via e-mail.
- What states do you deliver to?
- Why can't you ship wine to my state?
- What if I cannot be home during normal business hours to receive my wine shipment?
- Can my order be delivered on a particular day or time?
- Can I ship wine as a gift?
- Why didn't all of my bottles arrive with my order?
- I have received different wines from those I ordered. Is this correct?
- How do I track my order?
What states do you deliver to?
We currently deliver within the United States to the following locations: AZ, CA, CO, CT, DC, FL, IA, ID, IL, IN, LA, MA, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OR, SC, TN, TX, VA, WA, WI, WV and WY. In accordance with state laws, all orders are processed and fulfilled by licensed entities in the industry and applicable taxes are paid.
Why can't you ship wine to my state?
Since the sale and distribution of alcoholic beverages are in control of the individual states, we must abide by each state's law. We are constantly trying to offer our wines into new states. When a state comes available for shipping, we will immediately add it to the website. Check back often for your state's availability.
What if I cannot be home during normal business hours to receive my wine shipment?
Since the signature of an adult 21 or older is required by law to receive a wine package, many of our members have their wine shipments sent to their workplace. If you want to change your shipping address, please e-mail us via our secure form or call (800)-842-4050, Monday through Friday 8 am to 11 pm Eastern or Saturday and Sunday from 8 am to 8 pm Eastern.
Can my order be delivered on a particular day or time?
Unfortunately we are unable to offer this service.
Can I ship wine as a gift?
Yes, as long as the recipient is over 21 and resides in a state where we offer delivery. Just enter the recipient's address as the delivery address when you place your order. If you would like to include a short gift message, please call us at (800)-842-4050, Monday through Friday 8 am to 11 pm Eastern or Saturday and Sunday from 8 am to 8 pm Eastern and one of our customer service representatives will be happy to assist you.
Why didn't all of my bottles arrive with my order?
We aim to pack all orders in the most efficient way possible to ensure that your wines reach you as quickly as possible. On occasion your cases may be packed separately. All cases should arrive within the normal delivery time. If you have any concerns, please call us at 1-800-842-4050.
I have received different wines from those I ordered. Is this correct?
The vast majority of our wines are produced in very small quantities—sometimes just a few barrels. We choose to buy these wines simply because they taste better than mass-produced brands. The care you can lavish on a small batch is just that much greater. And it shows. One consequence of this policy is that occasionally we run out of the wines we write to you about. That can be frustrating but it is also an opportunity to discover something new, and often better! If we do run out, we choose (with great care) an alternative, always of equal or greater value, and as close as possible in style to the wine offered. Because it will be another hand-crafted wine from an equally passionate winemaker, chances are you'll simply discover a new favorite. Customers frequently tell us that's the case. And always remember, with our 100% money back guarantee, there's no risk. If ever you're not impressed, you just let us know.
How do I track my order?
When your order has been dispatched we will send you an email to allow you to track your case online with our carrier.
If you have any concerns over the status of your order please call our Customer Care Team on (800)-842-4050 who will be more than happy to check the status of your order on your behalf.
Please also see our Shipping Timetable
State laws on wine shipping aren’t always straightforward but are under constant review and the list of states allowing wine shipment is ever growing. As soon as a state becomes available, you can be sure we’ll add it to our list.
By federal law, you must be at least 21 years old to order and receive wine. When you place an order you will be asked to confirm that you are 21 or older. Federal law also insists that someone at least 21 years old must be present to sign for the package.
If no one is available to sign for the package during normal business hours at your shipping address, we recommend the order is shipped to your business address. Alternatively you can utilize the FedEx ‘Hold at Location’ service (see below for details *).
|Delivery State||Orders entered by 5:00pm ET on the day below are usually processed, packed and shipped the following day.||Once the order is shipped, you can expect a first delivery attempt within the timeframe below|
|IA, IL, MN||Monday & Wednesday||1–2 Days|
|OH, WI||Wednesday||1–2 Days|
|DC, LA NC, ND, NE, SC, TN, VA, VW||Monday & Wednesday||2–3 Days|
|ID, ME, NH, NM, OR, WY||Monday & Wednesday||3–4 Days|
|CO, CT, FL, MA, NJ||Monday||3–4 Days|
|NV||Monday & Wednesday||3–5 Days|
|CA||Sunday & Wednesday||4–5 Days|
|WA||Monday & Wednesday||4–5 Days|
|All other states||Please call|
For Home Delivery orders, we strive to obtain a first delivery attempt via FedEx on Friday or Saturday, whenever possible.
An additional 2 delivery attempts are made the following week – from Monday for FedEx Ground (commercial addresses) and from Tuesday for FedEx Home Delivery. After 3 attempts your package will be held at your local FedEx terminal for a further 10 business days. You may call FedEx to arrange collection from the terminal during this period.
* FedEx offers an option to ‘Hold at FedEx Location’ (HAL), a convenient choice for when you can’t be there to accept delivery. This service is available both for FedEx Home and FedEx Ground (commercial addresses) packages. It is simple to use. Once you receive your FedEx tracking number, you can select the Fedex location where you wish your package to be held. The next delivery attempt will deliver your package to this location where you can collect it.