Return & Substitutions
These are our member's most frequently asked questions. If your question is not addressed in an answer below, please contact us by phone toll-free at (800)-842-4050, Monday through Friday 8 am to 11 pm Eastern or Saturday and Sunday from 8 am to 8 pm Eastern, or via e-mail.
What is your return policy?
Laithwaites Wine is 100% committed to your satisfaction. In the unlikely event that you have broken bottles or experience delivery problems of any kind, please call us at (800)-842-4050 within 60 days. We will always work to resolve any problems as quickly as possible
Fine & Rare Wines
Due to the limited availability of our Fine and Rare Wines, we are unable to offer exchanges and, in keeping with the practice of fine wine auction houses, we do not offer refunds or returns. Once the wine has been shipped from our cellar the sale is final. Please see the Fine and Rare policy letter that is included in all Fine and Rare Wine orders.
I have received different wines from those I ordered. Is this correct?
The vast majority of our wines are produced in very small quantities. Sometimes just a few barrels. We choose to buy these wines simply because they taste better than mass-produced brands. The care you can lavish on a small batch is just that much greater. And it shows. One consequence of this policy is that occasionally we run out of the wines we write to you about. That can be frustrating but it is also an opportunity to discover something new, and often better!
If we do run out, we choose (with great care) an alternative, always of equal or greater value, and as close as possible in style to the wine offered. Because it will be another hand-crafted wine from an equally passionate winemaker, chances are you'll simply discover a new favorite. Customers frequently tell us that's the case. And always remember, with our 100% money back guarantee, there's no risk. If ever you're not impressed, you just let us know.