Please select the state to which you would like to have your wine shipped. If your state is not listed on the drop-down menu below, we regret that we are unable to ship to you at this time.

By clicking "Verify" you acknowledge that you are at least 21 years old.

Call Us

Mailing Address

Laithwaites Wine
Attn: Customer Service
PO Box 264
Montoursville, PA
17754-0264

Your Account

These are our member's most frequently asked questions. If your question is not addressed in an answer below, please contact us by phone toll-free at (800)-842-4050, Monday through Friday 8 am to 11 pm Eastern or Saturday and Sunday from 8 am to 8 pm Eastern, or via e-mail.

If I've ordered before do I already have an account?

Unless you have gone through the account creation process you do not yet have an online account. It will just take a few moments to create your account as you go through the checkout process. Once you have done so you'll simply need to login when making purchases in the future and your address book and credit card information will be at your fingertips!

Why did you add the registration feature?

We want to provide the most convenient shopping process possible for our customers. Creating an account allows you to store shipping addresses and credit cards for use on future purchases, making your future shopping experiences even more convenient. Additionally, you'll be able to view the history of your online orders.

What if I don't want to create an online account?

No problem! Simply call us at 1-800-842-4050, Monday through Friday 8 am to 11 pm Eastern or Saturday and Sunday from 8 am to 8 pm Eastern and one of our customer service representatives will be happy to place your order for you.

How do you protect my information?

We use SSL—Secure Socket Layers—software, which is the safest way to send information over the internet. Additionally, your credit card information is encrypted and only the last 4 digits are displayed in the order confirmation.

Does updating my information online update my wine plan?

Not yet. We have plans to add a number of improvements to our site in the future, including the ability to make some changes to your wine plan from your online account. In fact, we have so many exciting changes planned that we're not able to make them all at once. Rest assured, we pay close attention to what our customers want and will continue to make your shopping experience even more convenient.

I lost my password, what do I do?

Click the "Forgot Your Password?" link at the bottom of the Login page, enter the email address on your account and click the "reset password" link and the email will be sent to you automatically. Once you receive the email you'll be prompted to click a link to a reset page, where you can reset your password.

I'm trying to login and getting a message that my password isn't recognized, what do I do?

First, check to make sure that the password your entering is at least six characters and that you're entering it exactly as you created it (passwords are case sensitive). Then, if you're certain that you've already created an online account (if you've shopped with us before accounts were added you will not automatically have an account online) use the forgotten password functionality to reset your password. To do this, click the "Forgot Your Password?" link at the bottom of the Login page, enter the email address on your account and click the "reset password" link and the email will be sent to you automatically. Once you receive the email you'll be prompted to click a link to a reset page, where you can reset your password.

Can I track my order from the Order History page?

Not yet, but we have plans to make this option available soon. You can track your order by clicking the appropriate link in your shipment notification email or by calling customer service at 1-800-842-4050, Monday through Friday 8 am to 11 pm Eastern or Saturday and Sunday from 8 am to 8 pm Eastern

I am new to Laithwaites Wine – what do I do?

If you have never shopped with us before you will need to create a new account, it only takes a minute and allows you to take advantage of the many benefits, including:

  • View your Order History (to find those favorite wines)
  • Safely store your payment and delivery details
  • Rate and Review all the wines that you try

I've shopped online with Laithwaites Wine before - what do I do?

If you have already shopped online with us, simply log in using your email address and the password you chose. If you have forgotten your password you can click on forgot your password? and we will email a new password to you.

Should you no longer have access to the email address that is registered on your account don’t worry, simply call our customer care team on (800)-842-4050 and we can check and confirm these details for you

I am new to Laithwaites Wine online – where do I start?

If you have shopped with us before, but not on-line you will need to Click Here to register your existing account on-line. It's free, takes just a minute, and will make all future visits quicker and easier.

We’ll ensure your full order history is viewable and you can also rate and review all the wines you try.