• Our Guarantee

    We're so confident in the quality of our wines that we guarantee every bottle. If you don't like a wine, for whatever reason, you'll be refunded in full. No problem.

  • Our Delivery

    All of our wines are delivered to you within twelve working days.

Policies

  1. Club Membership
  2. Return Policy
  3. Shipping Policy
  4. Substitution Policy

Club Membership

As a 4 Seasons member, every three months you will receive details of the next selection. You will automatically receive this case unless you request otherwise, and be charged the appropriate amount for the shipment — currently $139.99, plus shipping and tax.

You can skip any case, change the timing or configuration of your case (all-reds, all-whites or mixed) at any time online or by calling customer service at 1-800-842-4050.

There is no obligation and you can cancel your membership at any time by mail, email or phone.

Once eligible, you will be offered a special holiday and summer shipment for which you will be notified in advance. If you do not wish to receive the holiday shipment, you can opt out by phoning, emailing or writing to customer services.

If you like the wines in your club shipment, you can order more online or by calling customer service.

There is no membership fee and the club is backed by our 100% money-back guarantee. If you are not completely satisfied with any wine, for any reason, let us know and we will refund you.

Return Policy

Laithwaites Wine is 100% committed to your satisfaction. In the unlikely event that you have broken bottles or experience delivery problems of any kind, please call us at 1-800-842-4050 within 60 days. We will always work to resolve any problems as quickly as possible

Fine & Rare Wines

Due to the limited availability of our Fine and Rare Wines, we are unable to offer exchanges and, in keeping with the practice of fine wine auction houses, we do not offer refunds or returns. Once the wine has been shipped from our cellar the sale is final. Please see the Fine and Rare policy letter that is included in all Fine and Rare Wine orders.

Shipping Policy

Shipping Timetables

Delivery State Orders entered by 6:00pm EST on the day below are usually processed, packed and shipped the following day.
AZ, CA Sunday
CT,FL,MA Monday
NJ, NY Tuesday
IN, MI, MO, OH, WI Wednesday

We strive to obtain a 1st delivery attempt via FedEx on Friday or Saturday (for Home Delivery) whenever possible.

Additional delivery attempts are made the following week — Monday for FedEx Ground (commercial addresses) and Tuesday for FedEx Home Delivery. .

Delivery State Orders entered by 6:00pm EST are usually processed, packed and shipped within the time frame listed below.
IA, IL, MN, VA, WV 1 to 3 days
CO, DC, LA, NC, ND, NE, NH, NM, SC, TX, WY 1 to 4 days
All other states please call

You must be at least 21 years old to order and receive wine by federal law. When you place an order you will be asked to confirm that you are at least 21 years old. At time of delivery someone 21 years or older must be present during normal business hours to sign for the package.

If no one is available to sign for the package during normal business hours at your shipping address, we recommend the order is shipped to your business address. Please allow 10 - 14 business days for delivery.

We currently ship to the following states: AZ, CA, CO, CT, FL, IA, ID, IL, IN, LA, MA, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OR, SC, TN, TX, VA, WA, WI, WV, WY and DC. In accordance with state laws, all orders are processed and fulfilled by licensed entities in the industry and applicable taxes are paid. State laws on wine shipping aren't always straight forward, but are under review and the list of states allowing wine shipment is ever growing. As soon as a state becomes available for shipping, you can be sure we'll add it to our list.

Substitution Policy

Small batch wines mean bigger flavors... and why running out can be a good thing!

The vast majority of our wines are produced in very small quantities. Sometimes just a few barrels. We choose to buy these wines simply because they taste better than mass-produced brands. The care you can lavish on a small batch is just that much greater. And it shows. One consequence of this policy is that occasionally we run out of the wines we write to you about. That can be frustrating but it is also an opportunity to discover something new, and often better!

If we do run out, we choose (with great care) an alternative, always of equal or greater value, and as close as possible in style to the wine offered. Because it will be another hand-crafted wine from an equally passionate winemaker, chances are you'll simply discover a new favorite. Customers frequently tell us that's the case. And always remember, with our 100% money back guarantee, there's no risk. If ever you're not impressed, you just let us know.